For Australia:
You have 21 days to return your order from the delivery date.
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with all tags attached as sent
- Accompanied by proof of purchase
We do not accept returns on items that show signs of wear, washing, or damage caused after delivery.
How to Return: To initiate a return, please email us at hello@islatide.com with your order number and reason for return. We'll get back to you within 2–3 business days with instructions. Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds: Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.
Faulty Items: If you've received a faulty item please contact our customer service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months is considered normal wear and tear.
Sale Items: Sale items are final sale and cannot be returned or exchanged unless faulty.
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For International:
You have 30 days to return your order from the delivery date.
International Orders & Duties: Duties and import taxes are collected at checkout for international orders and are non-refundable. If you return an international order, your refund will be for the product value only — duties and import taxes paid at checkout will not be refunded as these are remitted to the relevant customs authority.
All other details as listed above for returns, refunds, faulty and sale items.