You have 21 days to return your order from the delivery date.
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with all tags attached as sent
- Accompanied by proof of purchase
We do not accept returns on items that show signs of wear, washing, or damage caused after delivery.
How to Return
To initiate a return, please email us at hello@islatide.com with your order number and reason for return. We'll get back to you within 2-3 business days with instructions.
Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.
Faulty Items
If you've received a faulty item please contact our customer service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged, or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.
Sale Items
Sale items are final sale and cannot be returned or exchanged unless faulty.